EXPERT RESPONSE
Siebel CRM Professional Edition is designed as a solution with deep "front-office" functionality and it is priced and packaged in a way that is more suitable for midmarket companies as compared to the Siebel Enterprise product. Siebel CRM software integrates well with legacy and "back-end" ERP solutions, but was not designed from the ground up to manage end-to-end business processes (i.e. front office and back office).
SAP CRM Business One is SAP's new product tailored to midmarket companies who want a "total platform" solution (front office and back office). In the past, SAP solutions have been too expensive, complex and hard to use for midmarket companies. Business One seems to address these shortcomings very well. However, I would not consider it a "best of breed" CRM solution.
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