Richard Smith is a founding partner of Green Beacon Solutions. He brings over a decade of experience in the high-tech market in project delivery and product management. Prior to Green Beacon Solutions, Mr. Smith worked for Breakaway Solutions as a delivery partner, managing the full-lifecycle delivery of CRM and e-commerce implementations for the financial, high-tech, and Internet commerce markets, including the design and implementing of hundreds of successful CRM implementations and custom software development projects.
Previously, Mr. Smith was the manager of U.S. corporate and retail product management for Dr. Solomon's software and a senior product marketing manager for ON Technology Corporation.
Mr. Smith received a BS in business management and computer science from the Boston College Carroll School of Management.
Submit your Microsoft CRM question to Richard Smith.
Contributions from Richard Smith
- Is Microsoft Dynamics CRM 4.0 and Lotus Notes integration possible?
- Six Microsoft accelerators for Dynamics CRM 4.0
- Microsoft eLearning courses for Dynamics CRM training
- Linking Microsoft Outlook contacts to Dynamics CRM
- The advantages of Microsoft CRM Online: Support, flexibility and cost
- Technology requirements for a Dynamics CRM installation
- Converting and linking leads in Microsoft Dynamics CRM
- Should we upgrade to Microsoft CRM 4.0?
- Multi-language deployments of Microsoft CRM
- How does Microsoft CRM 4.0 integrate with Microsoft Office?
- Estimating Microsoft CRM customization or configuration costs
- Is Microsoft Retail Management System (RMS) integrated with Dynamics CRM?
- Tips for migrating from Salesforce.com to Microsoft CRM
- Is SQL Reporting Services or Microsoft Dynamics Snap better for sending letters?
- Microsoft CRM implementation on a Small Business Server (SBS)
- Comparing Microsoft CRM and GoldMine CRM software
- Microsoft CRM Live: Pricing and long-term options
- Creating Microsoft templates for Dynamics CRM with Snap tools
- Microsoft CRM support and maintenance for a small business
- Integrating Microsoft Dynamics CRM and Amdocs Clarify