Richard Snow

Richard Snow Vice President and Research Director Ventana Research

Bio
Ask a question

Richard Snow leads Ventana Research’s Customer and Contact Center Management research practice, which is dedicated to helping organizations improve the efficiency and effectiveness of managing the contact center. He conducts research exploring the people, process, information and technology issues behind customer operations management, contact center management, and customer experience management. He also works with senior business operations and IT managers to ensure that companies get the best performance from today’s highly complex application products. Richard has worked in management and consulting leadership positions in the technology industry including with Price Waterhouse, Sema Group and Valors. he has specialized in delivering customer care and billing solutions for telecommunications operators, and several multi-channel contact centers for organizations in both the public and private sectors.
Do you have a question for our experts?

Contributions from Richard Snow

Business Analytics
- To glean value from 'big data' projects, it may take more than Hadoop
  
  Organizations will have to push beyond storage requirements and basic business intelligence tools to exploit big data, according to a Gartner analyst.
- On the go the way to go? Answer lies with building mobile BI business case
  
  According to a recent Gartner survey, mobile technology is the second most important priority for CIOs in 2012, but building the business case is easier said than done.
- Basic vs. complex: Companies walk the line on analytics best practices
  
  Businesses looking to build effective business intelligence and analytics programs have to toe the line between focusing on the basics and using new technology to build more complex BI systems.
Data Management
- New GigaSpaces release promises 'big data' analytics in real time
  
  The latest version of GigaSpaces XAP is designed to let users create their own real time "big data" analytics platform, and more big data news from around the Web.
- People, process issues offer path to improve data quality on the cheap
  
  Educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, analysts say.
- As data demands speed up, information management tools pave road ahead
  
  New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.
SAP
- Building a foundation with SAP Data Services
  
  In this SAP Press book chapter excerpt, learn how to build a strong data foundation using the functionality in the SAP Data Services package.
- Jon Reed dissects SAP's cloud strategy
  
  Sapphire 2012 is in the books and, unsurprisingly cloud was a major topic. SAP mentor Jon Reed shares his thoughts on what SAP had to say about modular applications, PaaS and SuccesFactors in this video.
- Mark Smith explains SAP's HANA, PaaS and predictive analytics moves
  
  Ventana Research CEO Mark Smith offered up his take on SAP's announcements around HANA, the cloud and predictive analytics at the annual Sapphire conference.
Oracle
- Implementing a Hyperion system in 3 weeks -- it can be done
  
  An Oracle Hyperion system implementation in three weeks? Yes, it can be done. Communications firm Neustar implemented Hyperion in less than a month and gained efficiencies in the process.
- Las Vegas expands its Oracle business intelligence horizons for better government transparency
  
  The city of Las Vegas underwent a three-year Oracle business intelligence project to bring more data to its employees and the public. The city's IT manager explains how it happened.
- Midmarket companies find JD Edwards upgrades a good fit
  
  At some point, your JD Edwards shop will have to decide whether to switch to a different product, upgrade or stay where you are. Learn what two other organizations did when working through JD Edwards upgrades.
DataManagement UK
- NEC Europe has yen for Host Analytics’ financial planning
  
  NEC Europe has signed up to use Host Analytics' cloud-based financial planning service to better integrate an acquisition and support its growth plans.
- Podcast: How to craft an effective MDM strategy
  
  In this podcast interview, Andy Hayler gives advice on how to create and implement an MDM strategy that is ruthlessly focused on business value.
- Jill Dyché: CEO big data focus good news and bad news for IT
  
  Jill Dyché, a data management expert, sees CEO interest and scepticism as both an opportunity and a threat. Avoid the big data 'gotchas', and don't mistake data warehousing for big data.
Content Management
- Trash the old data: A firm record retention schedule can lead to DM success
  
  Information is growing exponentially and the lack of firm record retention schedules is costing organizations big money and will increase liability as time passes, says consultant Randolph Kahn.
- Cimarex picks Accellion enterprise collaboration platform over SharePoint
  
  Cimarex Energy replaced its SharePoint system with Accellion’s enterprise collaboration platform for secure mobile file sharing and uses it to recruit graduate geology students.
- Paper originals still needed when using a document management system?
  
  Get expert advice on whether it’s necessary to keep paper or other forms of original materials once a company implements an electronic document management system.

Latest Headlines

Topics

Hot Topics

Advice & Tutorials

Technology Dictionary

Tips

Answers

Ask a Question

Research Library

Product Demos

Resource Centers

Partners

Blogs

Richard Snow

Do you have a question for our experts?

Contributions from Richard Snow

Get answers from your peers on your most technical challenges

More from Related TechTarget Sites