Ask The CRM Expert: Meet the Experts

  • Lior Arussy, President, Strativity Group

    Lior Arussy, President, Strativity Group

    Categories:Customer experience management

    Lior Arussy is an author and consultant who is passionate about creating delightful customer experiences and executing profitable customer strategies. He is ready to help you design a strategy for treating customers right and keeping them loyal year after year.

  • William Band, Vice President and Principal Analyst, Forrester Research 

    William Band, Vice President and Principal Analyst, Forrester Research 

    Categories:Using Oracle-Siebel-PeopleSoft CRM

    As consolidation continues in the CRM market, many CRM practitioners are looking for honest answers about how Oracle will absorb Siebel, PeopleSoft and other acquisitions, plus what this will mean for the CRM market in general. William Band is a recognized industry analyst and he is on hand to answer your toughest strategic questions about Oracle CRM, Siebel CRM and PeopleSoft CRM.

  • Jim Berkowitz, Founder and CEO, CRM Mastery, Inc

    Jim Berkowitz, Founder and CEO, CRM Mastery, Inc

    Categories:CRM software for SMB

    Jim Berkowitz has more than 20 years of professional services and product management experience in Customer Relationship, Financial and Enterprise management software solutions for small (rapidly growing), mid-sized and Fortune 500 companies. He is ready to tackle your toughest questions related to CRM for the midmarket.

  • Richard Boardman, Founder, Mareeba

    Richard Boardman, Founder, Mareeba

    Categories:Creating and implementing a CRM strategy

    Looking for help creating or implementing a CRM strategy? Our resident expert Richard Boardman can help. Learn best practices to follow and pitfalls to avoid when building a CRM strategy and undertaking a CRM implementation.

  • Lori Bocklund, President, Strategic Contact, Inc.

    Lori Bocklund, President, Strategic Contact, Inc.

    Categories:Call center software and metrics

    Lori can answer your questions on call center technology and metrics, including multimedia options such as e-mail, chat, and Web-based.

  • Jill Dyché, Partner and co-founder, Baseline Consulting

    Jill Dyché, Partner and co-founder, Baseline Consulting

    Categories:Customer data integration and data quality

    Customer data integration (CDI) can help organizations achieve a complete, unified view of the customer across all channels. Get the answers to all of CDI and data quality questions from expert Jill Dyche.

  • Donna Fluss, President, DMG Consulting LLC

    Donna Fluss, President, DMG Consulting LLC

    Categories:Call center software and call center management

    Donna Fluss is the president of DMG Consulting LLC, a firm specializing in delivering customer-focused business strategy, operations and technology for Global 2000 and emerging companies. Ms. Fluss is a recognized leader and visionary in contact center and real-time analytics. She is the author of The Real-Time Contact Center, the industry-leading 2006 Speech Analytics Market Report and the annual Quality Management/Liability Recording Product and Market Report. If you need answers regarding contact center technology, process and best practices, Donna can help.

  • Paul Greenberg, President, The 56 Group

    Paul Greenberg, President, The 56 Group

    Categories:Evaluating CRM software

    Paul Greenberg is the author of one of SearchCRM's most recommended books: CRM at the Speed of Light. If you need an answer about CRM technology, Paul can help.

  • Srinivasa Katta, President and CEO, iServiceGlobe, Inc.

    Srinivasa Katta, President and CEO, iServiceGlobe, Inc.

    Categories:Using SAP CRM

    Mr. Katta has nine years of SAP CRM experience and he is ready to answer your most challenging questions on SAP CRM strategy.

  • Ivan Kurtev, CRM Product Specialist, Green Beacon Solutions

    Ivan Kurtev, CRM Product Specialist, Green Beacon Solutions

    Categories:Understanding Microsoft CRM technology

    Understanding the inner workings of Microsoft CRM technology isn't always easy. Get the answers to all of your technical questions about Microsoft CRM software from our newest expert, Ivan Kurtev

  • Michael Lowenstein, VP and Senior Consultant, Customer Loyalty Management, Harris Interactive

    Michael Lowenstein, VP and Senior Consultant, Customer Loyalty Management, Harris Interactive

    Categories:Customer loyalty

    Author of several books concerning customer retention, Michael Lowenstein is prepared to field any customer loyalty questions you might have.

  • Don Peppers and Martha Rogers, Founding Partners, Peppers & Rogers Group

    Don Peppers and Martha Rogers, Founding Partners, Peppers & Rogers Group

    Categories:Building trust with customer strategy

    Customers are your scarcest resource, but do you really understand what they're worth to your company in the short-term and in the long-term? In this section, renowned customer strategy experts Don Peppers and Martha Rogers will answer your toughest questions on customer equity.

  • Tom Pisello, CEO/President, Alinean

    Tom Pisello, CEO/President, Alinean

    Categories:CRM ROI

    Widely recognized as an ROI guru, Tom Pisello is on hand to answer your questions related to ROI and TCO for CRM and help you maximize your investment.

  • Denis Pombriant, Founder and managing principal, Beagle Research Group, LLC

    Denis Pombriant, Founder and managing principal, Beagle Research Group, LLC

    Denis Pombriant was one of the first analysts to dedicate a practice to Software as a Service (SaaS) CRM and CRM on demand. He is prepared to answer your questions about evaluating and managing on demand CRM.

  • Liz Roche, Managing partner, Customers Incorporated

    Liz Roche, Managing partner, Customers Incorporated

    Categories:Sales force automation (SFA)

    Look no further for advice on sales force automation technology and best practices. Liz Roche is an industry-recognized CRM expert whose domain includes extensive research and consulting around sales. Her philosophy is based on the customer as the CRM design point and she advocates a holistic approach to the customer lifecycle: looking across the entire sales ecosystem to see how it interacts with the extended selling team to identify weak links and opportunities. This approach enables facilitation of rapid change in sales effectiveness.

  • Richard Smith

    Richard Smith

    Categories:Using Microsoft CRM

    Microsoft CRM is poised for significant growth in 2006, and you may be wondering how it compares to other CRM vendors in the marketplace. Richard Smith, Vice President, CRM Practice Director for Green Beacon Solutions, has over a decade of experience in the field. He is on hand to answer your questions about evaluating Microsoft CRM and using Microsoft's CRM technology in your organization.

  • David Taber

    David Taber

    Categories:Using Salesforce CRM

    Get answers to your toughest Salesforce CRM questions from expert David Taber. David is on-hand to answer questions on evaluating, implementing and using Salesforce.com CRM, the Force.com platform and other Salesforce.com technologies.

  • Walter Janowski Year 2003

    Walter Janowski Year 2003

    Walter Janowski answered Ask the Expert questions for SearchCRM.com in 2003.

  • Bill Bunker, Year: 2001

    Bill Bunker, Year: 2001

    Bill Bunker answered Ask the Expert questions for SearchCRM.com in 2001.

  • Bob Thompson, Year: 2001

    Bob Thompson, Year: 2001

    Bob Thompson answered Ask the Expert questions for SearchCRM.com in 2001.

  • Brian Ladyman, Year: 2001

    Brian Ladyman, Year: 2001

    Brian Ladyman answered Ask the Expert questions for SearchCRM.com in 2001.

  • Dutch Holland, Year: 2001

    Dutch Holland, Year: 2001

    Dutch Holland answered Ask the Expert questions for SearchCRM.com in 2001.

  • Lynda Partner, Year: 2001

    Lynda Partner, Year: 2001

    Lynda Partner answered Ask the Expert questions for SearchCRM.com in 2001.

  • Nick Siragher, Year: 2001

    Nick Siragher, Year: 2001

    Nick Siragher answered Ask the Expert questions for SearchCRM.com in 2001.

  • Rodney Cole, Year: 2001

    Rodney Cole, Year: 2001

    Categories:Evaluating CRM software

    Rodney Cole answered Ask the Expert questions for SearchCRM.com in 2001.

  • Doug Laney, Year: 2002

    Doug Laney, Year: 2002

    Doug Laney answered Ask the Expert questions for SearchCRM.com in 2002.

  • Erin Kinikin, Year: 2002

    Erin Kinikin, Year: 2002

    Erin Kinikin answered Ask the Expert questions for SearchCRM.com in 2002.

  • Jennifer Cullen, Year: 2002

    Jennifer Cullen, Year: 2002

    Jennifer Cullen answered Ask the Expert questions for SearchCRM.com in 2002.

  • Kaiser Mulla-Feroze, Year: 2002

    Kaiser Mulla-Feroze, Year: 2002

    Kaiser Mulla-Feroze answered Ask the Expert questions for SearchCRM.com in 2002.

  • Kevin Scott, Year: 2002

    Kevin Scott, Year: 2002

    Kevin Scott answered Ask the Expert questions for SearchCRM.com in 2002.

  • Randy Betancourt, Year: 2002

    Randy Betancourt, Year: 2002

    Randy Betancourt answered Ask the Expert questions for SearchCRM.com in 2002.

  • Scott Nelson, Year: 2002

    Scott Nelson, Year: 2002

    Scott Nelson answered Ask the Expert questions for SearchCRM.com in 2002.

  • Bob Blumstein Year: 2003

    Bob Blumstein Year: 2003

    Bob Blumstein answered Ask the Expert questions for SearchCRM.com in 2003.

  • Chris Selland, Year: 2003

    Chris Selland, Year: 2003

    Chris Selland answered Ask the Expert questions for SearchCRM.com in 2003.

  • Marc Ruggiano, Year: 2003

    Marc Ruggiano, Year: 2003

    Marc Ruggiano answered Ask the Expert questions for SearchCRM.com in 2003.

  • Penny Reynolds, Year: 2003

    Penny Reynolds, Year: 2003

    Penny Reynolds answered SearchCRM.com expert questions in 2003.

  • Tom Spitale, Year: 2004

    Tom Spitale, Year: 2004

    Tom Spitale answered Ask the Expert questions for SearchCRM.com in 2004.

  • Alan Winters, Year: 2006

    Alan Winters, Year: 2006

    Categories:SaaS CRM vs. CRM on premise implementations

    Former SearchCRM.com expert Alan Winters

  • Steve Raye, Year: 2007

    Steve Raye, Year: 2007

    Categories:SaaS CRM vs. CRM on premise implementations

    Steve Raye answered Ask the Expert questions for SearchCRM.com in 2007.

  • Bryant Downey, Years: 2001-2002

    Bryant Downey, Years: 2001-2002

    Bryant Downey answered Ask the Expert questions on SearchCRM.com between 2001-2002

  • Nelle Schantz, Years: 2001-2002

    Nelle Schantz, Years: 2001-2002

    Nelle Schantz answered Ask the Expert questions for SearchCRM.com from 2001 - 2002.

  • Arie Goldshlager, Years: 2001--2003

    Arie Goldshlager, Years: 2001--2003

    Arie Goldshlager answered Ask the Expert questions for SearchCRM.com from 2001 -- 2003.

  • Kurt Thearling, Years: 2002-2003

    Kurt Thearling, Years: 2002-2003

    Kurt Thearling answered Ask the Expert questions for SearchCRM.com from 2002 - 2003.