Premium Content

Access "Moving Service: Staying Connected With Mobile Apps"

Issue Overview

Business Information - Special Edition, March 2013

It’s expected for businesses to offer mobile apps that can fully integrate into their contact centers and, in turn, fuel e-commerce. This special edition of Business Information magazine will review how apps should be designed to reach customers with mobile devices, what strategies work to improve CRM and boost commerce and how contact centers should have the right technology to connect with mobile apps.  Access >>>

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

What's Inside

Features
  • Columns
    • Never stop striving for great mobile apps

      Mobile apps are not spinoffs of their website predecessors—they need to be designed with mobile devices in mind. The formula is the right combination of form and function.

More Premium Content Accessible For Free

  • Modernizing customer relationship management systems today
    modern_contact_center.png
    E-Handbook

    If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...

  • Contact center technologies combat customer frustration with automation
    customer_experience_management_ch1.png
    E-Chapter

    Can automation improve the customer experience? Some say it can by creating a standardized, consistent experience. Automation technologies like ...

  • Forging the path to tomorrow's CRM
    customer_experience_management_ch1.png
    E-Book

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and ...