Issue OverviewBusiness Information - Special Edition, March 2013
It’s expected for businesses to offer mobile apps that can fully integrate into their contact centers and, in turn, fuel e-commerce. This special edition of Business Information magazine will review how apps should be designed to reach customers with mobile devices, what strategies work to improve CRM and boost commerce and how contact centers should have the right technology to connect with mobile apps. Access >>>
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Mobile customer service holds customer frustration at bay
by Cameron Kittle
As customers try to solve more problems using mobile apps, they should still have the option to talk to an agent without having to repeat themselves.
Mobile engagement at Krispy Kreme: Clever sensors ping doughnut lovers
by Albert McKeon
Easy-to-use apps that are designed specifically for mobile devices are a great way to engage customers. Just ask the folks at Krispy Kreme.
- Mobile customer service holds customer frustration at bay by Cameron Kittle
More to mobile application design than meets the eye
by Cameron Kittle
To design successful mobile applications, companies must remember to consider the back end as well as the front end.
- More to mobile application design than meets the eye by Cameron Kittle
Never stop striving for great mobile apps
Mobile apps are not spinoffs of their website predecessors—they need to be designed with mobile devices in mind. The formula is the right combination of form and function.
- Never stop striving for great mobile apps
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Putting customers on the map with geolocation mobile apps
Digital marketing, mobility and social networks are changing the way we think about the customer experience. No longer is it enough to send the same ...
Contact center upgrades to clear up complex customer service
Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels...
Modernizing customer relationship management systems today
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...