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Issue Overview

Customer Experience Exchange - November, Volume 1, Issue 7

With technology rapidly changing, companies want the latest innovations that will work hand in hand with their customer experience strategy. In this issue of Customer Experience Exchange, learn about which technologies companies use and how they help to prepare employees for winning CEM.   Access >>>

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Features
    • CEM jobs employ both sides of the brain by Cameron Kittle

      Every customer experience management project needs a creative thinker, but what about a numbers guy or a people person? Success depends on getting all three in one hire, industry observers say.

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