Issue OverviewCustomer Experience Exchange - November, Volume 1, Issue 7
With technology rapidly changing, companies want the latest innovations that will work hand in hand with their customer experience strategy. In this issue of Customer Experience Exchange, learn about which technologies companies use and how they help to prepare employees for winning CEM. Access >>>
Premium Content for Free.
Customer experience management technologies shape business strategies
by Cameron Kittle
With technology rapidly changing, companies want the latest innovations that mesh with their customer experience management strategies. But it also takes the right employees to make CEM work, industry observers say.
CEM requires more than just customer service skills
by Sue Hildreth
It’s not just tools companies need to power customer experience management; it’s employees who can do the job. And the skills those workers need to go far beyond mere customer service.
- Customer experience management technologies shape business strategies by Cameron Kittle
CEM jobs employ both sides of the brain
by Cameron Kittle
Every customer experience management project needs a creative thinker, but what about a numbers guy or a people person? Success depends on getting all three in one hire, industry observers say.
- CEM jobs employ both sides of the brain by Cameron Kittle
More Premium Content Accessible For Free
The more the merrier: Customer service goes multichannel
Multichannel marketing means allowing customers to have conversations on their terms, at their convenience and using the channels -- phone, email, ...
Customer experience consistency key to successful CRM
The age of the isolated call center is over. Organizations need to give customers a number of ways to reach them -- websites, mobile apps, Short ...
Marketing through effective social CRM strategy
Social media users and IT consultants hold the keys to launching an effective social CRM strategy. Readers will find expert insight on how to best ...