Issue OverviewCustomer Experience Exchange - August 2012, Vol. 1, Issue 5
Mobile commerce is gripping customers and not letting go, as evidenced by the feature article in this edition of Customer Experience Exchange. Read this now to learn how the smartphone trend is leading to a new breed of applications that lets you buy food, board a plane or order movie tickets with the simple touch of your screen. Access >>>
Premium Content for Free.
Mobile commerce apps deliver munchies and more to customers
by Linda Rosencrance, Contributor
The explosion of smartphones is leading a new trend in applications that lets customers buy a sub, board a plane or order theater tickets merely by touching a screen.
Facebook ad spending continues despite big exits
by Vangie Beal, Contributor
Some companies are moving away from paid ads, but most look to Facebook’s youthful audience to close their accounts.
- Mobile commerce apps deliver munchies and more to customers by Linda Rosencrance, Contributor
Southwest, others make mobile and social CRM fly
by Sue Hildreth
Southwest’s customer advocacy guru offers tips and advice for companies interested in starting or improving their social CRM approaches.
- Southwest, others make mobile and social CRM fly by Sue Hildreth
More Premium Content Accessible For Free
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...
Can automation improve the customer experience? Some say it can by creating a standardized, consistent experience. Automation technologies like ...
Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and ...