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Cell phone activities for call center teams

More Quick Team-Building Activities for Busy Managers
Chapter 3, Welcoming: Introductions and Icebreakers

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Cell phone activities are a great way to encourage team building in call centers. Learn some cell phone activities call center managers can use to introduce new employees to the call center team and break the ice in the office in this chapter excerpt from "More Quick Team-Building Activities for Busy Managers." Also included are variations of the activities that can be used with virtual call center agents.

Activities for team building in the call center
Table of contents:
Team building games for call center employees
Cell phone activities for call center teams
Office poker games to break the ice in the call center

Cell phone activities for call center teams

Cell phone rings

This is...

A fun introduction or icebreaker activity in which participants introduce themselves by playing their cell phone ring.

The purpose is...

For participants to learn a little bit about each other that is not work related.

Use this when...

 
Excerpted from "More Quick Team-Building Activities for Busy Managers: 50 New Exercises That Get Results in Just 15 Minutes" by Brian Cole Miller. Copyright © 2007 Brian Cole Miller. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved. For more information about this book and other similar titles, visit AMACOM Books.

  • Participants don't know each other well.
  • You want the participants to warm up, begin talking to each other and connecting without getting too personal or intrusive.
  • You don't have prep time and/or materials for anything more elaborate.

    Materials you'll need...

    Each participant needs a cell phone.

    Here's how...

    1. Have each participant introduce himself or herself with relevant information (name, position, location, etc.).

    2. The participant then plays his or her cell phone ring tone and explains why he or she chose that particular tone.

    For example...

    "My name is Lynn. This is my cell phone ring. I chose this one because I'm often outside watching my son's baseball games. If my phone rings in my purse, I need it to be loud and obnoxious so that I'm sure to hear it!"

    Ask these questions...

  • Why did you choose that ring tone? (I wanted something that reminded me of the telephone ring I heard when I was a kid; It just came with the phone, and I never changed it; My son likes to change it on me periodically.)
  • Do you have separate ring tones for special individuals or numbers? (No, I hardly know how to change this one; Yes, so I can know ahead of time if I want to answer or not; No, that would take too long to set up.)
  • When do you turn your phone to vibrate? Off altogether? (As a single mother, I never turn it off completely; I turn it off in meetings; I only use it to make emergency calls, so I rarely ever turn it on.)
  • How can we get to know more about each other back on the job?

    Tips for success...

  • This may be a great way to introduce the idea of turning off the cell phones during the meeting.
  • After the tone is played, the phone goes off (or to vibrate)!
  • Be prepared to call others' numbers to make the phone ring—not everyone will know how to demonstrate the ring tone.
  • This can be a fun way to introduce or reinforce policies about cell phone usage in the workplace.

    Try these variations...

  • Rather than sharing cell phone tones, pass around your cell and show everyone your favorite picture that is saved on it.
  • Make a list of everyone's cell number. Put all the cell phones in the center of a circle. Use your phone to call any number on the list. Upon hearing the tone, the owner retrieves his or her phone and then explains the reason for that tone. (This is especially fun if more than one person has the same tone!) Then he or she calls another number on the list, and the game continues.

    For virtual teams...

    This activity works well when the technology used includes audio capability.

    1. Follow the steps above.

    2. A variation: Gather everyone's cell number. Randomly call the numbers. The owners of the numbers tell the group about their ring tone.

    3. A variation: Participants take a picture of themselves with their cell phone and send it to each other. Participants then comment on what they are wearing and why, or on what is in the background, or about what the look on their face really means!

    Continue to the next section: Office poker games to break the ice in the call center

    Download Chapter 3, Welcoming: Introductions and Icebreakers

    Read other excerpts and download more sample chapters from our CRM and call center bookshelf


This was first published in June 2008

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