|Welcome to SearchCRM.com's product directory library. These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software.|
Our product directories contain basic information about vendors and products in five specific categories: CRM suite, call center suite, speech analytics, sales force automation and workforce management.
To compile these product directories, our editorial team initially consulted research reports by major analyst firms covering the sales force automation market, call center market and CRM software market and contacted vendors about products reviewed by those firms. Editors also conducted additional Internet research and solicited feedback from our CRM expert and call center expert contacts.
Each directory is interactive, filled with links designed to enhance your experience, and each one is downloadable, so you can print it out and refer back to it whenever you need to. Navigate to the directories by clicking on the links below:
Get an overview of the top call center vendors and their call center products with this interactive directory. You'll find detailed descriptions of hosted call center applications and on-premise call center software for call centers of all types and sizes. This product directory is your best resource as you make your way through the call center software evaluation process.
Be on the lookout for these product directories coming soon:
- Marketing automation product directory
- Online customer service product directory
This was first published in May 2009