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Learning Center:	New CRM products


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Last Updated: Jan 18, 2005

Many CRM vendors have announced new or improved products in the past several weeks. SearchCRM.com has made it easy for you to stay on top of the latest and greatest CRM technology with this collection of articles.


NEWS:
>>	Salesforce.com adds customer support product (SearchCRM.com) 30 Sep 2004
>>	For Salesforce.com, Summer '04 is here (SearchCRM.com) 22 Jul 2004
>>	Microsoft brings BI to the masses (eWEEK) 29 Sep 2004
>>	Siebel User Week is Lawrie's coming out (SearchCRM.com) 30 Sep 2004
>>	Airframe joins the host of hosted providers (destinationCRM) 28 Sep 2004
>>	PeopleSoft offers free CRM services (SearchCRM.com) 22 Sep 2004
>>	Hyperion bolsters its consolidated BI (eWEEK) 21 Sep 2004
>>	Talisma adds portal, knowledge management to CRM (Line56) 14 Sep 2004
>>	SugarCRM sweetens its offering, adds paid service (eWEEK) 13 Sep 2004
>>	Oracle E-Business Suite boosts RFID, grid control (SearchOracle.com) 07 Sep 2004

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RELATED GLOSSARY TERMS

Terms from Whatis.com − the technology online dictionary

collaborative CRM (SearchCRM.com)

implementation (SearchCRM.com)

project planning (SearchCRM.com)

service assurance (SearchCRM.com)

skill-based routing (SearchCRM.com)

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