NEWS: >> Analytics detects abnormal customer behavior (CRMDaily) 08 Nov 2002 >> Analytics revealed (Line56) 20 May 2002 >> Analytics ASPs are on the rise (CRMDaily) 18 Sep 2002 >> Readers give CRM award to MicroStrategy (Opt-in News) 08 Jan 2002 >> SAS execs emphasize BI-CRM integration (SearchCRM) 18 Feb 2002 >> Privacy puts up a CRM roadblock (SearchCRM) 12 Feb 2002 >> SAS tool attacks customer data mountain (News Factor) 21 Jan 2002 >> PeopleSoft displays model behavior in analytics space (SearchCRM) 08 Jan 2002 >> SAS chief: 'Analytics' an overused term (SearchCRM) 16 Oct 2001 >> Analysts see gold in CRM analytics (CRMDaily) 17 Oct 2001 >> Analytic applications market to climb (Content-Wire) 10 Sep 2001 >> Business intelligence for the casual user (SearchCRM) 12 Dec 2001 >> Applix presides over marriage of planning and analytics (SearchCRM) 12 Dec 2001 LINKS: >> Best Web Links-->Data Storage, Management, Analysis ADVICE: >> Analyzing Web customer patterns TIP :Read how Jubii used SPSS' CustomerCentric softwarer to analyze Web traffic

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RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary business metric  (SearchCRM.com) cost center  (SearchCRM.com) cost per call  (SearchCRM.com) customer acquisition cost  (SearchCRM.com) customer segmentation  (SearchCRM.com) dirty data  (SearchCRM.com) key performance indicator  (SearchCRM.com) predictive analytics  (SearchCRM.com) real-time analytics  (SearchCRM.com) Web analytics  (SearchCRM.com)

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