NEWS: >> Brief: Web analytics announcements, acquisition (SearchCRM.com) 06 Apr 2004 >> Siebel writes prescription for mobile sales (SearchCRM.com) 06 Apr 2004 >> SAP to tap platform to boost CRM analytics (SearchCRM.com) 18 Mar 2004 >> New trend: Smaller companies turn to analytics (CRMDaily) 15 Mar 2004 >> Getting sales processes right (SearchCRM.com) 17 Mar 2004 >> BI and the Big Dance (SearchCRM.com) 09 Mar 2004 >> Forrester puts hosted SFA to the test (SearchCRM.com) 04 Feb 2004 >> Case study: Analytics take a bite out of crime (SearchCRM.com) 16 Jan 2004 >> The best-of-breed analytics debate (CRMDaily) 15 Dec 2003 >> Brief: NetSuite upgrade beefs up billing (SearchCRM.com) 03 Mar 2004 >> BI bonanza in busy upgrade week (SearchCRM.com) 25 Feb 2004 >> NetSuite adds new business insight (SearchCRM.com) 22 Jan 2004 >> Five priorities for marketing (SearchCRM.com) 21 Jan 2004 >> SAS increases commitment to retail (destinationCRM) 14 Jan 2004 >> Data mining, analytics catch on (silicon.com) 19 Feb 2004 >> Actuate enters analytics arena (SearchCRM.com) 15 Dec 2003 LINKS: >> Best Web Links-->Business Intelligence and Data Analysis ADVICE: >> Call center analytics on a tight budget ASK THE EXPERTS :I need a simple analytics solution for my call center to target "best" prospects and identify customers who have the highest ... WHITE PAPERS: >> Customer Experience Analytics >> Taking Your Organization to a Higher Level of Customer Interaction Management >> e-Customer analytics

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RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary business metric  (SearchCRM.com) cost center  (SearchCRM.com) cost per call  (SearchCRM.com) customer acquisition cost  (SearchCRM.com) customer segmentation  (SearchCRM.com) dirty data  (SearchCRM.com) key performance indicator  (SearchCRM.com) predictive analytics  (SearchCRM.com) real-time analytics  (SearchCRM.com) Web analytics  (SearchCRM.com)

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