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Learning Center:  'Do not call' brawl Last Updated: Jan 19, 2005  The on-again off-again 'Do not call' list is on again -- for now. Confused? You should be and so are many businesses struggling to comply. Find out more here. >> Ask our Contact Center Expert, Lori Bocklund, how you can best reach your customers. >> Log on to our Sound Off forum and spill your thoughts on the 'Do not call' list. D-day for 'do not call' (08 Oct 2003) Despite input from federal courts and agencies, industry groups, Congress, and the President, the "do not call" list is up in the air on the day it was scheduled to take effect. Read Full Story NEWS: >> Second judge cripples 'do not call' list (SearchCRM.com ) 26 Sep 2003 >> Judge strikes down national 'do not call' list (SearchCRM.com) 24 Sep 2003 >> Telemarketers ready for next week's regulations (The New York Times) 21 Sep 2003 >> 'Do not call' list changes game for marketers (SearchCRM.com) 19 Aug 2003 >> National do-not-call list tops 50 million (CNET) 17 Sep 2003 >> E.piphany partners with do-not-call vendor (CRMDaily) 17 Sep 2003 >> Lawsuits try to kill do-not-call list (CNET) 29 Jul 2003 ADVICE: >> How early is too early for outbound calls? ASK THE EXPERTS :Our department verifies account information and within the company, we are considered a "call center" including ... >> CTI TIP :definition from WhatIs.com >> permission marketing TIP :Permission marketing is an approach to selling goods and services in which a prospect explicitly agrees in advance to receive ... >> CRM privacy management: How you can help TIP :In this edition of Scheier's Security Roundup, Robert Scheier explains the security admin's role in customer privacy. >> Personalizing your enterprise: a one-to-one approach to customer interaction TIP :Personalization technologies can help enterprises cultivate customer loyalty. >> call center TIP :definition from whatis.com >> Determining frequency of customer contact ASK THE EXPERTS :Are there any estimates about the frequency at which you can approach a client? Does it make a difference what media - ... >> Using voice recognition ASK THE EXPERTS :There has been some consideration for using voice recognition with contact centers to deflect queuing calls. Recently there ... WHITE PAPERS: >> Managing your call center >> Data flow management: From call to to contact centers >> CRM in the call center >> The call center's number one dilemma: Profit erosion Digg This!     StumbleUpon     Del.icio.us    RELATED RESOURCES 2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems Search Bitpipe.com for the latest white papers and business webcasts Whatis.com, the online computer dictionary > Special news coverage: Oracle's OpenWorld > Top 10 CRM words > Customer data integration > Tips for the new year > 2004: The Top 10 stories View All Topics This week's poll: How do you retain quality contact center reps? (Read about one company's successful approach.)  We offer salary bonuses to the top reps.   We have a training problem to help reps broaden their skills.   We establish a career path for customer service agents and promote our staff.   None of the above and our turnover rate is unbelievable.  Poll participation is restricted to registered members. Not a member? Register. Otherwise, log in: username: password:

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