NEWS: >> What you should know about RFID and CRM (SearchCRM.com) 28 Jan 2004 >> New California privacy law could impede marketing (Peppers & Rogers, special to SearchCRM.com) 14 Oct 2003 >> California rings in New Year with privacy laws (InternetNews) 05 Jan 2004 >> For some New Year is time to review privacy (InternetNews) 02 Jan 2004 >> New EU privacy law takes effect (eWEEK) 31 Oct 2003 >> Study shows U.K. sites jeopardize e-commerce privacy (vnunet) 07 Aug 2003 >> Protect privacy or jeopardize CRM (SearchCRM) 12 Aug 2002 LINKS: >> Best Web Links-->Implementing CRM-->Privacy and Security ADVICE: >> privacy TIP :Most Web users want to understand that personal information they share will not be shared with anyone else without their ... >> The ABCs of the CPO position TIP :Learn what it takes to be a chief privacy officer. >> Integrating customer privacy tactics with CRM initiatives WEBCASTS :CRM can't work effectively without quality customer data. Yet, consumers have become more guarded about offering their ... WHITE PAPERS: >> Patient privacy: Issues and considerations for customer relationship management programs >> Beyond consumer privacy to consumer advocacy >> The role of personalization and privacy in streamlining government

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RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary call center  (SearchCRM.com) COPPA  (SearchCRM.com) customer-managed relationship  (SearchCRM.com) database of record  (SearchCRM.com) do not call list  (SearchCRM.com) knowledge base  (SearchCRM.com) opt-in email  (SearchCRM.com) personalization  (SearchCRM.com)

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