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Special news coverage: Oracle's OpenWorld (26 Sep 2005)
Get all the latest news on Oracle's 2005 OpenWorld. |
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Top 10 CRM words (12 May 2005)
Confused by the many acronyms and buzz words related to CRM? Brush up on your CRM vocabulary in this week's featured topic of ... |
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Customer data integration (29 Apr 2005)
If CDI isn't a top priority for you, it should be. Managing and consolidating your customer's data from every source in your ... |
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Tips for the new year (07 Jan 2005)
Kick your New Year's resolution plans into high gear with these expert advice tips. From the contact center to BI to basic ... |
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2004: The Top 10 stories (21 Dec 2004)
Goodbye Tom Siebel and Craig Conway, hello OracleSoft. It was one crazy ride for the CRM market in 2004. We've put together ... |
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Oracle tames its shrew (17 Dec 2004)
Now that the merger is basically a done deal, retrace the long and winding road that lead to Oracle's triumph in its quest ... |
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Expert advice: The best of 2004 (02 Dec 2004)
The tallies are in! Here's your chance to read this year's most popular tips and expert advice on contact center strategies, ... |
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Giving thanks for CRM... (19 Nov 2004)
In the true spirit of Thanksgiving, we've compiled this list of articles to show why some companies are so grateful for CRM ... |
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Call center trend: Agent optimization (15 Oct 2004)
Tools that help monitor and increase agent effectiveness in the contact center are definitely gaining traction. Learn more ... |
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What's new at Siebel? (08 Oct 2004)
Find out how CRM's market leader is entering into its second
chapter with new CEO J. Michael Lawrie at the helm. Read the ... |
