Features

Features

  • Meet the 2008 CRM Products of the Year judges

    This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn...  Continue Reading

  • What is open source?

    Many people are unclear about what open source is and who can benefit from it. In this chapter, open source software expert Bernard Golden gives an overview of the open source software model, covers open source basics and discusses the different ...  Continue Reading

  • Finding open source software

    Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product ...  Continue Reading

  • Using open source software

    Using open source software means joining the larger open source community. In this chapter, learn about the advantages and disadvantages of open source software communities and find out how everyone involved can benefit from the decentralized and ...  Continue Reading

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