• The top 10 customer experience questions

    Read our list of the top ten customer experience questions from expert Lior Arussy. Learn about customer experience mapping, the chief customer officer position and more.  Continue Reading

  • The top 10 CRM analytics buzzwords

    Get the top CRM analytics terms and definitions and learn how analyzing customer interactions can help improve the customer experience and marketing efforts.  Continue Reading

  • Meet the 2008 CRM Products of the Year judges

    This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn...  Continue Reading

  • What is open source?

    Many people are unclear about what open source is and who can benefit from it. In this chapter, open source software expert Bernard Golden gives an overview of the open source software model, covers open source basics and discusses the different ...  Continue Reading

  • Finding open source software

    Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product ...  Continue Reading

  • Using open source software

    Using open source software means joining the larger open source community. In this chapter, learn about the advantages and disadvantages of open source software communities and find out how everyone involved can benefit from the decentralized and ...  Continue Reading

  • Developing open source software

    The developers of the open source software development community are responsible for developing open source software. In this chapter, learn more about the open source development community, the type of people that write open source software and ...  Continue Reading

  • Sales force automation software product directory

    This sales force automation software product directory contains basic information about SFA vendors and products in the SFA market. Use the directory to evaluate SFA software and find the best SFA solution for your organization. Listings include: ...  Continue Reading

  • The top CRM advice from experts in 2008

    Get the top CRM advice from our CRM and call center experts in 2008. Find out about CRM market trends and get advice on the changing CRM and call center industry.  Continue Reading

  • The top 10 CRM terms and buzzwords of 2008

    2008 was a big year for Web 2.0 tools, social CRM applications and analytics technology, as companies increasingly focused on the "voice of the customer" and on becoming more customer-centric. Browse our collection of the hottest CRM definitions and...  Continue Reading

  • Pre-built CRM On Demand reports for sales

    This chapter from Oracle CRM On Demand Reporting outlines the various pre-built on-demand sales reports available in Oracle CRM On Demand. Read on to find an overview of each kind of report, including an explanation of what sales information is ...  Continue Reading