Features

Features

  • Call center eLearning: Top 10 buzzwords

    Providing ongoing call center agent training and coaching should be a high priority for call centers of any size. We've gathered these call center eLearning buzzwords to help you understand the basics of eLearning technology and decide if it's right...  Continue Reading

  • Difficulties in selling and sales management

    Learn about the difficulties in selling, sales management and executive management that are addressed in the solution selling sales process. This chapter lists the many challenges salespeople, sales managers and executives face on a daily basis.  Continue Reading

  • Call center morale hinges on communication

    Learn the 10 best ways to improve call center agent job satisfaction in this chapter download from "Call Centers for Dummies."  Continue Reading

  • Using the sales process

    Learn why it is important to identify and define the sales process for your salespeople in this chapter excerpt from "The New Solution Selling". Also, find out about the two different types of salespeople and discover why both types are important ...  Continue Reading

  • The solution selling technique

    Learn about the solution selling technique and find out how an organization can begin to make the shift from product selling to solution selling in this chapter excerpt. The chapter also includes a complete sales process overview of solution selling.  Continue Reading

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