Features

Features

  • SaaS and on-demand CRM: Building a business case

    If you're considering on-demand CRM, take the time to make sure it will yield quantifiable business improvements. In this business case for Software as a Service (SaaS) CRM, contributor Dan Merriman outlines the questions an organization should ask ...  Continue Reading

  • MySAP CRM Interaction Center

    If you're working with mySAP CRM, you can't afford to miss this chapter from SAP PRESS. Chapter 3 on Technical Principles introduces the technical basics of Interaction Center WinClient, Interaction Center WebClient, and the functionality for the ...  Continue Reading

  • Call center outsourcing face-off

    Outsourcing has long been a heated debate for call center and CRM professionals. Get in on the debate with call center experts Lori Bocklund of Strategic Contact and Richard Snow of Ventana Research in this face-off on call center outsourcing.  Continue Reading

  • Outsourcing the call center: Building a business case

    Creating and operating a call center is a complex and expensive exercise. Today more and more companies are looking at outsourcing as an alternative. In this business case, Richard Snow, VP and research director at Ventana Research, outlines some ...  Continue Reading

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