Software as a Service
Home > CRM Definitions - Software as a Service
SearchCRM.com Definitions (Powered by WhatIs.com)
EMAIL THIS
LOOK UP TECH TERMS Powered by: WhatIs.com
Search listings for thousands of IT terms:
Browse tech terms alphabetically:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

Software as a Service



Word of the Day
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


DEFINITION - Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet.

SaaS is becoming an increasingly prevalent delivery model as underlying technologies that support Web services and service-oriented architecture (SOA) mature and new developmental approaches, such as Ajax, become popular. Meanwhile, broadband service has become increasingly available to support user access from more areas around the world.

SaaS is closely related to the ASP (application service provider) and On Demand Computing software delivery models. IDC identifies two slightly different delivery models for SaaS. The hosted application management (hosted AM) model is similar to ASP: a provider hosts commercially available software for customers and delivers it over the Web. In the software on demand model, the provider gives customers network-based access to a single copy of an application created specifically for SaaS distribution. IDC predicts that SaaS will make up 30 percent of the software market by 2007 and will be worth $10.7 billion by 2009.

Benefits of the SaaS model include:

  • easier administration
  • automatic updates and patch management
  • compatibility: All users will have the same version of software.
  • easier collaboration, for the same reason
  • global accessibility.

The traditional model of software distribution, in which software is purchased for and installed on personal computers, is sometimes referred to as software as a product.

LAST UPDATED: 24 Apr 2007

Read more about Software as a Service:
- Jim Zucco's SearchNetworking.com article explains benefits of the SaaS model.
- Phil Wainewright discusses SaaS issues in his ZDNet blog.
- DigitalJournal.com explores the market's rush to SaaS.
- Barney Beals looks at the CRM SaaS market.
- BusinessWeek Online dispels 8 common myths about SaaS


Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.com


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


RELATED CONTENT
Firms avoid on-demand pricing surprises with careful SLA negotiations
Some companies are finding that their initial on-demand software discounts disappear when their contract runs out, while others are winning...
SaaS CRM integration: Is it still a deal killer?
Integration has always been a question mark with on-demand CRM applications, but third-party vendors, robust APIs and SOA are beginning to provide an...
Oracle acquisitions: Is Oracle interested in Salesforce.com?
Expert Bill Band discusses Oracle's place in the SaaS CRM market and whether or not the software giant is looking to acquire Salesforce.com.

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
Siebel  (SearchCRM.com)




Comprehensive customizable CRM, Software as a Service CRM and Marketing Automation software.

CRM Solutions
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts