Overview of customer self-service vendors

Overview of self-service vendors

Editors' note: This section is not meant to provide a comprehensive list of all the customer self-service vendors. We've provided these vendors to give you a starting point from which to begin your research on self-service applications.

• ATG
  Read a recent news story on ATG from SearchCRM.com.
  
• Avaya
  Find out more about Avaya and security concerns in this self-service news story.
  
• Broadvision
  Learn more about Broadvision in this definition.
  
• eGain
  In this definition of virtual agent you'll find some insight from eGain on customer self service.
  
• Inquira
  Find out where Gartner ranked Inquira in its recent customer service software evaluation.
  
• IBM OmniFind Discovery Edition (formerly iPhrase)
  Read the full story of IBM's acquisition of iPhrase.
  
• KANA
  Find out why Kana's self-service software won one of SearchCRM.com's Products of the Year awards for 2006.
  
• Kaidara
  Check out this case study featuring Kaidara's self-service software.
  
• Knova
  Read the news on M2M Holdings' purchase of Knova.
  
• LivePerson
  Find out more in this story on a LivePerson software implementation.
  
• Oracle/Siebel
  Get up to speed on Oracle's self-service application, originally Edocs, which was acquired by Siebel and then absorbed into Oracle after their acquisition of Siebel.
  
• Parature
  Find out what SearchCRM.com's judges liked about Parature when it won a Products of the Year award.
  
• RightNow
  Read about RightNow's move into sales force automation (SFA) software with its acquisition of SalesNet.
  
• SafeHarbor
  Check out where SafeHarbor scored in this self-service software ranking.
  
• SupportSoft
  Find out where SupportSoft fell in this ranking of self-service vendors.
  
• Talisma
  Read an expert response from Steve Raye on when to consider Talisma for self-service software.
  
• TellMe Networks
  Get the latest on Microsoft's acquisition of TellMe.

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