Home > Open source CRM: Tips and techniques
Chapter Download:
EMAIL THIS LICENSING & REPRINTS

Open source CRM: Tips and techniques

08 Mar 2007 | Written by Bernard Golden; Reprinted with permission from Addison-Wesley

Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   

Succeeding with Open Source

Chapter 1: The Source of Open Source

Who Creates Open Source?
A consistent question regarding open source is, "Who writes open source software?" A second, often-unasked question is, "Why would anyone work on open source?" Many people don't understand why someone would program without financial compensation, because they view programming as unfulfilling drudgery. Alternatively, many people believe that open source developers must be students or unemployed, with an assumption that they work on open source in place of a real job.

Who creates open source software and how they support their work on open source is, however, key for pragmatic users. IT organizations need to use software that will be available and supported for the long term --their software infrastructure must be "futureproof." Relying on software created by people who are uncommitted for the long term is too risky. After all, no IT organization wants to find that a key piece of technology is suddenly orphaned because the developers lost interest or had to "get a real job."

Of course, the availability of source code makes a product futureproof in some sense. Even if the developers end their involvement with an open source product, users have the source code itself to rely on for use in the future. This really isn't enough for most IT organizations, however. Almost all commercial enterprise software purchases come with source code escrow agreements, which make the product source available if the vendor goes out of business. IT organizations avoid doing business with vendors when they suspect the escrow conditions might come into play, however. IT organizations want working software, not a code base. Source code escrow arrangements are a last resort, not a procurement strategy.

Therefore, most IT organizations do not perceive the source availability of open source products as their path forward. Even those that work with source code want to contribute to ongoing product development rather than taking on sole responsibility for the product. Therefore, the question of who creates open source software remains key. Who are open source developers? Can they be relied on to create a long-lived product?

Fortunately, there is good information available about the open source development community. In 2002, the Boston Consulting Group (BCG) carried out a large survey of the open source community in cooperation with SourceForge, an open source portal. They did this to better understand the potential of open source as well as how much risk is present for open source users. BCG contacted more than 1,500 randomly chosen open source developers with a Web-based survey and received more than 500 responses. The findings of the survey provided a snapshot of the open source development community; more important, the findings contradicted the assumptions many people have about open source developers. (The complete findings of the survey can be found at www.osdn.com/bcg/.)

Download this entire chapter for FREE. (No registration required.)
Return to our CRM and call center bookshelf to read other excerpts.
Visit our Learning Guide for Open Source CRM.


Sound Off! -   Be the first to post a message to Sound Off!


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


RELATED CONTENT
Evaluating CRM software
The advantages of Microsoft CRM Online: Support, flexibility and cost
Using Duet software to integrate SAP CRM and Microsoft Office
Using the SAP CRM Internet sales feature in CRM 2007
Microsoft CRM fundamentals
Using the Microsoft CRM Mail Merge Wizard
Running Microsoft Dynamics CRM workflow and other functions
Oracle acquisitions: Is Oracle interested in Salesforce.com?
The Microsoft Resource Center in Dynamics CRM
Advanced Find in Microsoft Dynamics CRM
What CRM architecture is similar to Vantive software?
Evaluating CRM software Research

CRM implementation
CRM application integration using Web services
Five best practices for working with CRM consultants
CRM failure: The top six reasons CRM programs fail
End-user experience management drives Siebel CRM success at BT
Technology requirements for a Dynamics CRM installation
CRM continues to disappoint
CRM ROI quiz
Some CRM users happy to wait for Fusion
Customer data basis for CRM, MDM at Schneider
Tips for migrating from Salesforce.com to Microsoft CRM
CRM implementation Research

Open source CRM software
Open source CRM software: Top five buzzwords
Open source group to focus on applications
Will open source CRM software mean cost savings?
Contact centers opening to open source
Open source CRM hits milestone, still trails SaaS
Open Source CRM Learning Guide
Open source CRM vendors quiz
Open source CRM vendors quiz answers
Open source CRM meets SaaS CRM
SaaS vs. open source CRM

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
Quality of Experience  (SearchCRM.com)
sales cycle  (SearchCRM.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary


About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts