1. Growth rate for mobile CRM

True or False? Some experts predict that by 2010, mobile CRM will exceed the growth rates of traditional CRM.

a) True
b) False

ANSWER: A

According to a SearchCRM.com report, Mobile CRM makes its move by Sue Hildreth, Gartner expects continued strong annual growth in mobile CRM -- predicting sales of around 40% to 60% for the next two to three years.

Additionally, a report released in December 2005 by the London-based research firm Visiongain predicted that mobile CRM will exceed the growth rates of traditional CRM and account for 20% of all CRM revenue by 2010.

As of December 2005, mobile CRM accounted for less than 10% of total CRM revenue.

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