Which of the following is not true about cost per contact? |
 |
| 18 Mar 2008 | SearchCRM.com |
|
|
a) It is not important to clearly identify which costs are included and not included in cost per call.
b) Cost per contact is usually monitored/measured as a specific period of time.
c) Cost per contact is generally broken out by channel/media.
d) Monitoring cost per call allows management to determine where to spend valuable funds on technology and process improvement.
* Read the answer and more about cost per contact
* Return to the Call Center Metrics School
|
|
|
|
