Home > CRM Schools > Call Center Metrics > Service level > Understanding service level as a call center metric: Podcast > Understanding service level for the call center
Schools: Call Center Metrics:
EMAIL THIS LICENSING & REPRINTS
 START   INTRO   AHT   BLOCKING   CPC   CSAT   FCST   CALLS OFFERED   OCCUPANCY   QM   ADHERENCE   SL   REVIEW   
Service level


Understanding service level as a call center metric: Podcast
<< PREVIOUS | NEXT >>

Understanding service level for the call center

21 Mar 2008 | Call Center Metrics School

CRM and call center FAQs
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google

In this brief podcast, hear the definition for service level from Lori Bocklund and Steve Suhn of Strategic Contact and learn why it's an important metric to consider in the call center.

  • Visit the Call Center Metrics School.


  •    
    Play now:

    You must have Adobe Flash Player 7 or above to view this content. See http://www.adobe.com/products/flashplayer to download now.
    Download for later:

    Service level
    • Internet Explorer: Right Click > Save Target As
    • Firefox: Right Click > Save Link As

       Related podcasts on call center metrics 



    Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


    << PREVIOUS | NEXT >>
    VIEW ALL IN THIS CATEGORY

    RELATED RESOURCES
    2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
    Search Bitpipe.com for the latest white papers and business webcasts
    Whatis.com, the online computer dictionary


    About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
    SEARCH 
    TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

    TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




    All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
      TechTarget - The IT Media ROI Experts