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| Home > CRM Schools > Call Center Metrics > Service level > Understanding service level as a call center metric: Podcast > Understanding service level for the call center | |
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Service level
![]() Understanding service level as a call center metric: Podcast
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In this brief podcast, hear the definition for service level from Lori Bocklund and Steve Suhn of Strategic Contact and learn why it's an important metric to consider in the call center.
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