Home > Measuring forecasted calls against handled calls in the call center
Podcast:
EMAIL THIS LICENSING & REPRINTS

Measuring forecasted calls against handled calls in the call center

25 Mar 2008 | Call Center Metrics School

CRM and call center FAQs
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google

In this brief podcast, learn why measuring the forecasted calls against the number of handled calls is an important metric for the call center. Also hear about forecasting average handle time (AHT) against the actual AHT from Steve Suhn of Strategic Contact.

  • Visit the Call Center Metrics School.

       
    Play now:

    You must have Adobe Flash Player 7 or above to view this content. See http://www.adobe.com/products/flashplayer to download now.
    Download for later:

    Calls forecasted vs. actual calls
    • Internet Explorer: Right Click > Save Target As
    • Firefox: Right Click > Save Link As

       Related podcasts on call center metrics 



    Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


    RELATED RESOURCES
    2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
    Search Bitpipe.com for the latest white papers and business webcasts
    Whatis.com, the online computer dictionary




  • CRM Solutions, providing valuable resources on Sales, Marketing, Customer Data, and CRM software reviews and comparison.

    CRM White Papers, CEM Research, Hosted CRM
    About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
    SEARCH 
    TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

    TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




    All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
      TechTarget - The IT Media ROI Experts