|
|
||||||||||||||||||||
| Home > Measuring forecasted calls against handled calls in the call center | |
| Podcast: |
|
||
In this brief podcast, learn why measuring the forecasted calls against the number of handled calls is an important metric for the call center. Also hear about forecasting average handle time (AHT) against the actual AHT from Steve Suhn of Strategic Contact.
'); // -->
|
|
|||||||||||||||||||||||||||||||||
| About Us | Contact Us | For Advertisers | For Business Partners | Site Index | RSS |
| |
|
|||||||