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| Home > CRM Schools > Call Center Metrics > Schedule adherence > Understanding schedule adherence in the call center: Podcast > Understanding call center schedule adherence | |
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Schedule adherence
![]() Understanding schedule adherence in the call center: Podcast
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In this brief podcast, learn how to measure call center schedule adherence and why it is an important metric for scheduling and staffing for the call center from Lori Bocklund and Steve Suhn of Strategic Contact.
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