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| Home > CRM Schools > Call Center Metrics > Average handle time (AHT) > Understanding average handle time as a call center metric: Podcast > Understanding average handle time (AHT) for the call center | |
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Average handle time (AHT)
![]() Understanding average handle time as a call center metric: Podcast
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In this brief podcast, learn the definition for average handle time and best practices for measuring it in the call center from Lori Bocklund and Steve Suhn of Strategic Contact.
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