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| Home > CRM Schools > Call Center Metrics > Occupancy > Understanding occupancy as a call center metric: Podcast > Understanding occupancy for the call center | |
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Occupancy
![]() Understanding occupancy as a call center metric: Podcast
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In this brief podcast, hear a definition for occupancy (or utilization) and learn why it's an important call center metric from Lori Bocklund and Steve Suhn of Strategic Contact
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