About Oracle CRM

All-in-One Guides:Oracle CRM tutorial

About Oracle CRM

This first chapter of the Oracle CRM All-in-One Guide offers an introduction to Oracle CRM terms and news. Start here if you are just beginning your research on Oracle CRM or you need to get up to speed on all of Oracle's acquisition news and where the new products fit into the big picture.

Oracle acquisitions:

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Oracle CRM terms and definitions:

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  • CRM (customer relationship management)

    Word -  CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.

  • Oracle

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    Word -  Oracle says it is the world's leading supplier of software for information management but it is best known for its sophisticated relational database products.

  • application service provider (ASP)

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    Word - 

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Oracle CRM news and headlines:

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  • Gartner: Siebel still No. 1 in SFA

    20 Jul 2006

    Article -  Gartner's latest Magic Quadrant names Siebel the leader in SFA technology, but the on-demand vendors and SAP are gaining ground.

  • Oracle and SAP's vertical CRM battle a narrow one

    19 Oct 2006

    Article -  The fight for vertical CRM expertise rages on, but SAP and Siebel are going mostly against best-of-breed and homegrown tools, not each other, with some important exceptions.

  • Oracle axes 2,000 employees, Nexus

    10 Feb 2006

    Article -  Oracle is giving 2,000 employees the pink slip as it folds Siebel into its organization and is bringing an end to Siebel's component assembly initiative.

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