All-in-One Guides:VoIP in the call center guide
VoIP in the call center guide
Books on VoIP in the call center
Use this section to locate VoIP books and free chapter downloads designed to expand your VoIP knowledge. Read books on call center technology and call center management best practices.
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Call center management and planning basics
Chapter Download - Read this excerpt from "Bottom-Line Call Center Management" and learn why it's all about location, location, location.
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Call Center Operation -- Design, Operation and Maintenance
Chapter Download Library - Managing the call center is a demanding job that comes with a unique set of responsibilities. Learn tips for better call center operation and management in this chapter download.
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Best Face Forward: Chapter 6, Putting the Amalgam of People and Machines to Work
Chapter Download - In sample Chapter 6, "Putting the Amalgam of People and Machines to Work" from Best Face Forward: How Companies Must Improve Their Service Interfaces with Customers, authors Jeffrey F. Rayport and Bernard J. Jaworski discuss the face of tomorrow's...
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Reinventing Your Contact Center
Chapter Download Library - Read about call center trends and advice for managing the customer service chain in these chapter downloads from Reinventing Your Contact Center.
Free CRM Comparisons and analysis. Research on Call Centers, Marketing, and Customer Data.
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