CRM CRM and call center:

CRM and call center

Access all of SearchCRM.com's book excerpts here, including valuable texts covering CRM software, call center best practices, marketing strategies, sales force automation (SFA) advice, implementation tips and more.

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  • Call center and customer service books

    SearchCRM.com's bookshelf provides sample chapters from books on call centers, call center management, call center analytics, performance audits and more. Download book excerpts from expert authors from the CRM community and use their advice and tips to better manage your call center and provide better customer service.

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  • General CRM books

    SearchCRM.com's bookshelf collects book excerpts from CRM, CRM project planning, CRM software and CRM management books. You'll find chapters from books on managing CRM, implementing CRM and using specific vendor software, including mySAP CRM and Microsoft Dynamics CRM. Browse all chapters to find useful advice for implementing and managing all your CRM software and CRM projects.

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  • Sales strategy books

    You'll find chapters from books on sales strategy and sales management in this section of SearchCRM.com's bookshelf. Use these book excerpts from expert authors to plan your sales strategy. You'll find tips for working with Salesforce.com, using the solution selling technique and more.

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  • Marketing strategy books

    You'll find chapters from books on marketing strategy and management in this section of SearchCRM.com's bookshelf. Use these book excerpts to build customer-centricity within your organization and improve your marketing efforts. You'll find chapters on mobile marketing, email marketing, marketing metrics and more.

    Learn more: Marketing strategy books