Building a CRM upgrade business case

Getting contact center buy-in from senior management

02 Sep 2004

Article -  Getting support for what has often been referred to as the "cost center" can be a difficult task. Start with math.

CRM application upgrade decision checklist based on business needs

Ask the Expert -  Learn how a decision checklist can help you decide if a CRM upgrade meets your business needs.

Tools to quantify the business value and investment for CRM software

Ask the Expert -  Learn how to quantify the business value and investment for CRM in this expert tip from Tom Pisello.

Lessons learned: Firm overcomes struggles with SAP CRM

17 Jan 2006

Article -  Satish Subramanian, an MIS manager and CRM project manager at Varian Medical Systems shares how his project team overcame a challenging mySAP CRM project.

Assess CRM business benefits and process improvements via activity-based costing

Ask the Expert -  A business case for CRM needs to include people and process improvements to drive business value, according to CRM ROI expert Tom Pisello.

CRM upgrade helps firm take secure data on the road

28 Sep 2007

Article -  Eaton Vance decided that its new products and a need for mobile security made the time right for a CRM upgrade.

Blackboard provides a lesson in CRM upgrades

28 Sep 2007

Article -  Upgrading their CRM system to PeopleSoft 9 went smoothly for the online learning software company despite the rising complexity of upgrades.

CRM analytics: Pitney Bowes shares the secrets of its success

26 Oct 2006

Article -  Pitney Bowes knows Siebel. It's been through multiple deployments. Its data warehouse chief gave some tips on deploying Siebel Analytics at OpenWorld.

Disney details its CRM upgrade to Siebel 8.0

20 Nov 2007

Article -  Walt Disney Parks and Resorts is one of the earliest companies to make the move to Siebel 8.0. Its IT recommends going slow.

Many happy returns (on your CRM investment)

07 Jan 2004

Article -  Businesses have long been feeling the pressure to get ROI out of their CRM investments. It now seems vendors and solution providers are finally listening.