All-in-One Guides:CRM upgrade guide
CRM upgrade preparation and change management
Once you've decided to upgrade and gotten executive approval to move forward, there's still a lot of work that must be done to prepare end users for the upgrade process. This section includes advice for change management following an upgrade. Also learn how to evaluate if you'll need consulting help, how to choose a consultant and best practices for working with a consultant.
CRM upgrades and change management:
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Voices of CRM: Gartner's Scott Nelson on CRM strategy
20 Sep 2006
Article - In this podcast, Scott Nelson shares his view on how the future of CRM will look different and how enterprises are returning to long-term CRM projects.
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15 Jun 2006
Article - The CRM market has long borne the stigma of failure. Here, some of the leading vendors share their thoughts on why it has failed -- and their solutions.
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Five ways to get the most from your CRM system
17 Jul 2007
Article - Time and again, these five steps are cited as the way to best ensure CRM success.
CRM consultants: Do you need them?:
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Why hire a consultant for a CRM upgrade?
Ask the Expert - Expert Paul Greenberg advises a reader on when and why to hire a consultant for a CRM upgrade.
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SAP CRM upgrades: How a consultant can help
Ask the Expert - SAP CRM expert Srini Katta offers advice on the role of a consultant during an SAP CRM upgrade.
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Help! We need CRM training following an implementation
Ask the Expert - Looking for quality training in CRM? Paul Greenberg offers advice on CRM training programs.
How to manage and hire CRM consultants:
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Siebel CRM projects: Choosing a consultant
Tip - Evaluating and selecting an implementation partner for your Siebel CRM project requires forethought. Several experts offer some hands-on advice about what to look for in a partner.
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How to choose a consultant for a CRM software upgrade
Ask the Expert - Paul Greenberg advises a reader on the criteria to use when choosing a consultant for a CRM upgrade project.
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Where can I find an independent CRM consultant?
Ask the Expert - Expert Paul Greenberg reveals the best places to find an independent CRM consultant.
Managing downtime with on-demand CRM:
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Salesforce.com outages put spotlight on SLAs
02 Feb 2006
Article - Salesforce.com's recent rash of downtime incidents has kindled a new debate about how customers should be reimbursed for disrupted service.
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Salesforce.com downtime comes at worst time
23 Dec 2005
Article - A $50 million initiative planned for imminent release would offer a mirrored data center and prevent service interruptions.
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Planning for downtime with on-demand CRM
Ask the Expert - Learn best practices to utilize if your on-demand CRM application goes down in this tip.
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