CRM Evaluating VoIP for the call center:
Evaluating VoIP for the call center
Read this section if you're currently shopping for VoIP technology and evaluating VoIP technology for the call center. Our collection of call center case studies and expert advice will help you evaluate your options and decide if VoIP is right for your call center.
VoIP expert advice: Choosing a VoIP vendor:1 - 2 of 2
VoIP expert advice: Evaluating ROI for VoIP:1 - 3 of 3
Tip - ROI expert Tom Pisello answers a question about VoIP vs. LD rates.
Ask the Expert - Learn how to calculate ROI for VoIP in the call center in this expert tip from CRM ROI expert Tom Pisello.
VoIP call center case studies:1 - 3 of 6
27 Jun 2005
Article - One financial institution is breaking down the barriers of reality and going virtual with multi-site VoIP.
Tip - Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP call center system that has helped it cut costs and more effectively respond to customers' needs.
10 Apr 2008
Article - The need for customization and a rapidly expanding at-home agent network led one infomercial company to select an IP-based call center system.