How to upgrade CRM: Tips and best practices

Podcast: Brad Tsai on Siebel CRM software upgrades

14 Aug 2007

News -  Brad Tsai, vice president and head of USA delivery for HiSoft Corporation, offers advice and best practices for a Siebel CRM upgrade in this podcast, including what to look for in upgraded software, systems integration, upgrade functionality and support...

Siebel CRM projects: Choosing a consultant

Tip -  Evaluating and selecting an implementation partner for your Siebel CRM project requires forethought. Several experts offer some hands-on advice about what to look for in a partner.

CRM for the midmarket: Siebel CRM Professional or SAP Business One?

Ask the Expert -  Learn the strengths and weaknesses of Siebel CRM Professional and SAP Business One in this expert response.

TCO of Siebel's CRM OnDemand product (Part 2)

TCO of Siebel's CRM OnDemand product (Part 1)

Rules of Siebel call center implementation: Test, test ... and test

Tip -  There are a variety of ways a Siebel call center implementation can go awry. Experts advise scheduling time for performance and functional testing before the "go live" date.

Should we upgrade Siebel, phase it out or migrate to SAP?

Ask the Expert -  It makes sense to use a CRM package that's compatible with the back-end ERP package, says SAP CRM expert Srini Katta. But there are some factors to consider. Read more in this expert tip.

Is a Siebel upgrade worth the money?

Ask the Expert -  If you're considering an upgrade of Siebel CRM, read this tip from William Band, including budgeting costs for Siebel CRM and how to build a business case for upper management.

Does Siebel CRM software offer too much functionality for a small business?

Ask the Expert -  The bells and whistles of Siebel CRM seem impressive, but will a small business end up paying for lots of unused functions? Read expert Bill Band's advice here.

Disney details its CRM upgrade to Siebel 8.0

20 Nov 2007

Article -  Walt Disney Parks and Resorts is one of the earliest companies to make the move to Siebel 8.0. Its IT recommends going slow.