Getting CRM post-upgrade support

• From Siebel to SAP with SAP's Safe Passage program

  Ask the Expert -  Srini Katta, SAP CRM expert, provides details on SAP's Safe Passage program, including information on Siebel support, in this expert tip.

• Oracle acquisition predictions, Siebel support for 2007

  Ask the Expert -  Oracle may make further acquisitions in the CRM space, says William Band in this expert tip.

• SAP extends CRM support to Siebel apps

  15 May 2006

  Article -  With the help of its subsidiary TomorrowNow, SAP is looking to tempt more customers away from Oracle by extending its Safe Passage program to include third-party support to Siebel customers.

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• Are PeopleSoft CRM professionals as in demand as those certified in Siebel or SAP?

  Ask the Expert -  If you're certified in PeopleSoft CRM, you may be wondering about acquiring additional certifications. Read Bill Band's expert advice here.

• SAP acquires PeopleSoft support provider

  (presented by SearchOracle.com)

   | 19 Jan 2005

  Article -  SAP is acquiring a third-party support provider of PeopleSoft and JD Edwards customers in an attempt to draw them away from Oracle Corp.

• PeopleSoft training a concern following Oracle's acquisition

  Ask the Expert -  Oracle is dedicated to the support of PeopleSoft products, says William Band in this expert tip.

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• Does Oracle or SAP have better field service support?

  Ask the Expert -  William Band provides advice on Oracle's field service support and how it compares to SAP's in this expert tip.

• SAP's new support plan gives customers more to mull

  31 Jan 2006

  Article -  Some customers see the benefits of SAP's new support package. The expanded options could stave off a rush to third party support providers, according to industry experts.

• Podcast: SAP firms cope with support issues

  06 Sep 2006

  Article -  Consultant Doug Whittle discusses the support issues SAP customers face after their new systems go live and the support strategies that get the most value out of an SAP system.