Getting CRM post-upgrade support

From Siebel to SAP with SAP's Safe Passage program

Ask the Expert -  Srini Katta, SAP CRM expert, provides details on SAP's Safe Passage program, including information on Siebel support, in this expert tip.

Oracle acquisition predictions, Siebel support for 2007

Ask the Expert -  Oracle may make further acquisitions in the CRM space, says William Band in this expert tip.

SAP extends CRM support to Siebel apps

15 May 2006

Article -  With the help of its subsidiary TomorrowNow, SAP is looking to tempt more customers away from Oracle by extending its Safe Passage program to include third-party support to Siebel customers.

Should Siebel customers expect a hike in CRM support costs?

21 Feb 2006

Article -  Oracle boasts PeopleSoft and J.D. Edwards customers are happier with maintenance and support since it acquired them, but does their satisfaction have a hefty price tag? Siebel customers could soon find out.

Will Oracle support Siebel and our homegrown database for long?

Ask the Expert -  Is Oracle commited to Siebel support? Read William Band's take in this expert tip.

Is Oracle support or third-party support the better choice?

Ask the Expert -  One SearchCRM.com reader asks, "Do you think it is necessary to purchase premier support for Oracle products?" Read William Band's response here.