All-in-One Guides:CRM upgrade guide
Building a CRM upgrade business case
Getting executive sponsorship for a CRM upgrade
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Getting contact center buy-in from senior management
02 Sep 2004
Article - Getting support for what has often been referred to as the "cost center" can be a difficult task. Start with math.
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CRM application upgrade decision checklist based on business needs
Ask the Expert - Learn how a decision checklist can help you decide if a CRM upgrade meets your business needs.
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Tools to quantify the business value and investment for CRM software
Ask the Expert - Learn how to quantify the business value and investment for CRM in this expert tip from Tom Pisello.
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Getting sales past the RFP takes care
06 Mar 2008
Article - RFPs can force the sales process into a conversation on price, but there area ways to promote long-term value and competitive advantage.
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Assess CRM business benefits and process improvements via activity-based costing
Ask the Expert - A business case for CRM needs to include people and process improvements to drive business value, according to CRM ROI expert Tom Pisello.
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CRM software upgrades: Building a business case
Building a business case - Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a...
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Many happy returns (on your CRM investment)
07 Jan 2004
Article - Businesses have long been feeling the pressure to get ROI out of their CRM investments. It now seems vendors and solution providers are finally listening.