Building a CRM upgrade business case

CRM application upgrade decision checklist based on business needs

Ask the Expert -  Learn how a decision checklist can help you decide if a CRM upgrade meets your business needs.

Tools to quantify the business value and investment for CRM software

Ask the Expert -  Learn how to quantify the business value and investment for CRM in this expert tip from Tom Pisello.

Getting sales past the RFP takes care

06 Mar 2008

Article -  RFPs can force the sales process into a conversation on price, but there area ways to promote long-term value and competitive advantage.

Assess CRM business benefits and process improvements via activity-based costing

Ask the Expert -  A business case for CRM needs to include people and process improvements to drive business value, according to CRM ROI expert Tom Pisello.

CRM software upgrades: Building a business case

Building a business case  -  Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a...