CRM Implementing and integrating VoIP with CRM:
VoIP in the call center guide
Implementing and integrating VoIP with CRM
Skip to this section if you're already planning for VoIP implementation. Read advice and resources on implementing and integrating VoIP with CRM.
14 Jun 2006
Article - Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.
08 Feb 2006
Article - Go ahead, lose your cool. But be sure to speak distinctly. Speech recognition software is designed to bring customer service to a whole new level.
04 Oct 2005
Article - VoIP is quickly becoming the technology of choice in contact centers as companies replace their aging time-division multiplexing (TDM)-based systems with IP-based systems.