All-in-One Guides:CRM upgrade guide
Is it time for a CRM update?
Use the resources in this section to determine if now is the best time to update CRM in your organization. Learn how to complete a CRM audit to evaluate how well your current CRM software is meeting the needs of the business. Also read product-specific news and expert advice to help you decide if the time is right for a Siebel upgrade, a PeopleSoft upgrade or an SAP CRM upgrade.
Complete a CRM audit:
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Voices of CRM: Accenture's Saj Usman on CRM upgrades
02 Oct 2007
News - In this podcast Usman shares how to best determine whether the time is right for a CRM upgrade based on people, business and system requirements.
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Five ways to get the most from your CRM system
17 Jul 2007
Article - Time and again, these five steps are cited as the way to best ensure CRM success.
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Chapter Download Library - This chapter gives decision-makers practical insight for planning, designing, and deploying CRM systems that deliver on their promises -- and for avoiding the pitfalls that cause so many CRM implementations to fail. You'll find ways to audit your CRM...
PeopleSoft upgrade - Is the time right?:
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Wait and see time for PeopleSoft users
26 Jan 2005
Article - With Oracle promising support until 2013, PeopleSoft customers can take their time in deciding whether to stay, move to Oracle or go to a new vendor entirely.
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How will Oracle Fusion bring together Oracle CRM, Siebel CRM and PeopleSoft CRM?
Ask the Expert - Oracle's Fusion project can be confusing. Bill Band answers a question concerning what products and functionality will be maintained moving forward in this expert tip.
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Will Fusion satisfy JDE and PeopleSoft customers?
31 May 2005
Article - It's wait-and-see time for J.D. Edwards and PeopleSoft customers, and companies ranging from SAP to third-party maintenance consultants are hoping to cash in on the uncertainty.
SAP CRM upgrade - Is the time right?:
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SAP could expand on-demand with mySAP All-in-one suite
20 Apr 2006
Article - SAP CEO Henning Kagermann said the company could transform its All-in-one software for midmarket customers into an on-demand offering.
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SAP vs. Oracle: Users speak out
07 Mar 2006
Article - As the battle for business applications supremacy heats up, Oracle users are standing by Larry Ellison and Fusion while SAP customers say NetWeaver will lead the way to victory.
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03 Feb 2006
Article - SAP announced its CRM on-demand offering, targeting many of its own customers in the upper midmarket with a subscription-based model that integrates into SAP back end systems.
Siebel upgrade - Is the time right?:
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Siebel: Analytics held key to future
19 Oct 2005
Article - Siebel's CEO had hoped to bring the company back to dominance on the strength of its analytics. With the pending Oracle acquisition, others hope it survives.
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CRM application upgrade decision checklist based on business needs
Ask the Expert - Learn how a decision checklist can help you decide if a CRM upgrade meets your business needs.
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How will Oracle Fusion bring together Oracle CRM, Siebel CRM and PeopleSoft CRM?
Ask the Expert - Oracle's Fusion project can be confusing. Bill Band answers a question concerning what products and functionality will be maintained moving forward in this expert tip.
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