More guides on VoIP and call center software

SaaS and On-Demand CRM Learning Guide

Learning Guide -  This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terminology, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of SaaS CRM systems.

Call Center Manager Learning Guide

Learning Guide -  This guide helps call center managers better understand the most critical issues in today's call centers -- from strategy to technology.

Call Center Performance Management Learning Guide

Learning Guide -  Performance management skills are essential, yet they aren't easy to master. As a call center manager, you are tested on all aspects of monitoring agents in the call center, including call center planning, developing agent skills, rating agents based on...

Open Source CRM Learning Guide

Learning Guide -  Here you'll find articles, white papers, advice and resources to help you better understand and leverage open source as it applies to your own CRM strategy. From an introduction to open source-related terms to understanding the innovations in tools and...

Customer Self-Service Learning Guide

Learning Guide -  This guide introduces the fundamentals and benefits of customer self service through articles, examples of best practices, case studies and expert advice.

Customer Loyalty and Satisfaction Learning Guide

Learning Guide -  Find out about customer loyalty and satisfaction, marketing, metrics and advice on the best ways to retain customers. This SearchCRM.com guide will lead you through defining, measuring and maintaining customer satisfaction and loyalty. Also, learn about...

Sales Force Automation Learning Guide

Learning Guide -  This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness.