All-in-One Guides:CRM upgrade guide
CRM upgrade preparation and change management
Managing downtime with on-demand CRM
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Salesforce.com outages put spotlight on SLAs
02 Feb 2006
Article - Salesforce.com's recent rash of downtime incidents has kindled a new debate about how customers should be reimbursed for disrupted service.
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Salesforce.com downtime comes at worst time
23 Dec 2005
Article - A $50 million initiative planned for imminent release would offer a mirrored data center and prevent service interruptions.
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Planning for downtime with on-demand CRM
Ask the Expert - Learn best practices to utilize if your on-demand CRM application goes down in this tip.
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Are Salesforce.com's outages a big concern?
Ask the Expert - Read advice on the importance of reliable connectivity and how on-demand CRM stacks up.
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SLA guarantees: More reassurance than insurance
07 Apr 2004
Article - NetSuite is the latest hosted CRM provider to put its money where its service levels are. Still, some question whether the guarantees mean all that much to customers.
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