All-in-One Guides:Marketing strategy guide
Building a marketing plan
Marketing planning resources
Use these marketing planning resources and expert tips to build your marketing plan. Get Gartner's take on the top marketing software vendors and more.
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Seven steps to retaining more customers, step one
12 Jan 2005
Article - Organizations should recognize customer retention as a key performance indicator to help set the framework for improving business effectiveness.
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Loyalty marketing a strategy worth adopting
14 Sep 2006
Article - Organizations such as Visa USA, AARP, BellSouth and Royal Caribbean are moving away from straight rewards-based loyalty programs to experiential loyalty.
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18 Jan 2005
Article - Getting IT and marketing to work together will be increasingly important this year as new marketing technology investments are made.
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Customers make great marketers
21 Nov 2006
Article - Customers aren't just a focus at KarmaLoop, an online apparel retailer; they market and sell the product as well.
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Gartner names the top marketing software vendors
06 Mar 2007
Article - Marketing Resource Management isn't just for the enterprise anymore and while Aprimo still leads the pack, CRM suite vendors and specialists are catching up.
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Seven steps to retaining more customers
08 Dec 2004
Article - Retention strategies are easy to embrace but difficult to implement. There are some key steps to follow.
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Customization: The next frontier for sales and marketing
25 Aug 2004
Article - Peppers & Rogers Group reports that companies using customized digital printing, digital collateral management or enterprise personalization are having a lot of success.
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Bringing marketing into the contact center
08 Nov 2005
Article - Combining the contact center and marketing departments has helped HCI Direct improve retention and upsell with its Silkies line.
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21 Jan 2004
Article - Bigger budgets and tighter regulations will force marketers to make some smart spending choices this year.
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Getting marketing and sales in sync
18 Feb 2004
Article - A new service released today aims to fill what one analyst sees as a gap in marketing automation.