Measuring average handle time in the call center: Expert advice

Home
>Schools
>Call Center Metrics
>Average handle time (AHT)
>Measuring average handle time in the call center: Expert advice

Schools:Call Center Metrics

Average handle time (AHT)

Measuring average handle time in the call center: Expert advice

Display in sets of:

1 - 6 of 6 in Measuring average handle time in the call center: Expert advice

Is there a call center metric for average hold time?

Ask the Expert - Learn how to reduce hold time and find other benchmarks for the call center in this tip from Lori Bocklund.
Analyze call center agent performance to lower average handle time (AHT)

Ask the Expert - While there is no formula for lowering average handle time (AHT), Lori Bocklund offers some advice for how to improve your call center performance relative to this call center metric.
How do I lower the average handle time?

Ask the Expert - A call center agent who works in the credit card industry, wonders how he can lower his average handle time.
Finding average handle time (AHT) information with reporting tools

Ask the Expert - Reporting tools can provide a range of call center metrics information, says expert Lori Bocklund, so it's best to know exactly what average handle time (AHT) data you're looking for.
Call center management tips for coaching on average handle time (AHT)

Ask the Expert - Lori Bocklund offers practical advice for lowering average handle time (AHT) for customer service representatives in this expert tip.
Is average handle time (AHT) a good performance metric?

Ask the Expert - Forcing agents to watch their average handle time could lead to cutting calls short, thus reducing sale efforts and resulting in overall poor customer service.

1 - 6 of 6 in Measuring average handle time in the call center: Expert advice

More from Related TechTarget Sites

Business Analytics
Data Management
SAP
Oracle
Data Management UK
Content Management

Business Analytics
- TDWI BI Executive Summit: Business intelligence benefits & strategies
  
  Get news and other information resources about strategies for gaining business intelligence benefits, reported from the TDWI World Conference and BI Executive Summit in Las Vegas.
- Airport retailer leaves Excel behind with BI tools makeover
  
  The Paradies Shops’ search for BI tools to access data quickly and break away from Excel spreadsheets started with data discovery vendors but didn’t end with them.
- Hadoop is hot, but not most popular ‘big data’ technology
  
  New research reveals businesses’ relative lack of “big data” maturity and the hurdles in both technology and analytics techniques they need to overcome.
Data Management
- Poor reference data management causing headaches in financial sector
  
  Regulatory pressures and the need to improve data quality are forcing financial institutions to rethink reference data management strategies.
- AAA picks Dell Boomi cloud integration tools over IBM, Jitterbit
  
  A local AAA auto club serving three western states is using cloud-based data integration tools to help drive an aggressive cloud computing strategy.
- From the Editors: Framing the case for enterprise data virtualization
  
  There’s no lack of choices to consider if you’re looking at a possible data virtualization deployment -- both in terms of the vendors offering tools and the potential uses for the technology.
SAP
- SAP pushes HANA analytics for SMBs
  
  SAP is rolling out high-speed analytics applications for small and midsize businesses.
- The ABCs of in-memory: What is in-memory and how does HANA fit into the SAP landscape?
  
  Learn about the hardware and software aspects of in-memory and SAP HANA -- and what you should know when evaluating it for your company.
- Ace Hardware picks SAP Financials over Oracle for order processing
  
  When Ace Hardware went looking for a way to integrate its financials and order processing systems, it decided going with Oracle was too risky.
Oracle
- Oracle purchase of Taleo indicates rising SaaS trend
  
  Oracle has spent $3.4 billion on Taleo and RightNow in the past few months, showing that it is serious about hosting applications in the cloud for its customers.
- Making Monday the start of the week in Oracle SQL
  
  One reader asks how to set up a report in Oracle SQL so that Monday is the first day of the week.
- Oracle Advanced Analytics bundles R with Oracle Database
  
  Oracle Advanced Analytics is the company’s newest announcement around data analytics, a market that Oracle seeks to blanket with products.
DataManagement UK
- SaaS BI technology comes of age
  
  SaaS BI and its benefits explained: it can improve scalability and reduce administration costs; it offers capabilities in data warehousing, ETL and analytics; it can be secured. What’s not to like?
- Gartner: Address economy, compliance with information governance, MDM
  
  IT leaders need to get information governance right if MDM is to help cut costs, stoke productivity and mitigate risk, according to Gartner on the eve of the MDM summit.
- Gartner: Business, analytics fail to connect, mobile BI gets real
  
  Gartner’s BI London summit will show a landscape beset by strategic misalignment, intra-organisational struggle and weak cloud adoption. Yet mobile BI is becoming a reality.
Content Management
- Web content management's new role: Fueling digitally driven businesses
  
  Web content management is not just about publishing Web pages any more, according to one industry expert. It has become a way to use content to power useful business applications for the enterprise.
- Data archive strategy key to efficient enterprise content management
  
  Digital archiving and the longevity of electronic information is being overlooked by enterprise content management professionals at the enterprise’s peril. Digital doesn’t necessarily mean permanent.
- Lancaster Bible College gets cloud Web content management system boost
  
  After technical infrastructure issues continually crashed Lancaster Bible College’s website over the course of a year, the school switched to a cloud Web content management system.

All Rights Reserved, Copyright 2000 - 2012, TechTarget