Schools:Call Center Metrics
Blocking rate
Measuring blocking rate in the call center: Expert advice
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Measuring blocking rate in the call center: Expert advice
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Is a blocking rate of zero possible in the call center?
Ask the Expert - Find out when a blocking rate of zero is possible in the call center.
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When is call blocking acceptable in the call center?
Ask the Expert - Expert Lori Bocklund explains when call blocking is acceptable and gives examples of how some call centers use blocking.
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Measuring blocking rate in the call center: Expert advice
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