Cost per contact

How do separate billing models affect cost per call?

Ask the Expert -  How do separate billing models affect cost per call?

Measuring cost per call

Ask the Expert -  One reader asks, "Should I be worried if my cost per call has risen $0.51 in two months?" Lori Bocklund explains the calculation behind cost per call.

Calculating cost per call to evaluate outsourcers for outbound calls

Ask the Expert -  If you're looking at outsourcing, there are a number of ways to calculate and pay for resources, according to Lori Bocklund. She talks about some of the common call center models in this expert tip.

Determining cost per call for the transportation industry

Ask the Expert -  Cost per call is calculated in a number of different ways, says Lori Bocklund. Read more on determining cost per call in this expert tip.

Calculating cost per seat for the call center

Is there a benchmark standard for cost per call?

Ask the Expert -  Is there a benchmark standard for cost per call?

Cost Per Call

Word -  In a call center, cost per call is a numerical metric calculated by dividing the total operational costs by the total number of calls for a given period of time... (Continued)