CRM Measuring number of calls offered: Expert advice:
Number of calls offered
Measuring number of calls offered: Expert advice
Ask the Expert - Expert Lori Bocklund offers advice on what to include when calculating the rate of abandoned call center calls.
Ask the Expert - A technical help desk can use common metrics like abandoned calls and average speed of answer (ASA) to measure its service levels, advises Lori Bocklund in this call center expert response.
Ask the Expert - Is it possible to have zero abandoned calls in a call center? Read Lori Bocklund's advice on lowering abandon rate in this call center expert tip.