CRM Microsoft CRM benefits:
Microsoft CRM evaluation
Microsoft CRM benefits
Ask the Expert - Expert Richard Smith lists the Microsoft Office integration enhancements in Microsoft CRM 4.0.
13 Mar 2007
Article - At its annual Convergence conference, Microsoft continued to tout usability and flexibility in CRM as user adoption remains a key CRM hurdle.
Ask the Expert - Is the Dynamics CRM Mobile client worth the investment? Learn benefits and functionality in this expert tip from Richard Smith, SearchCRM.com's Using Microsoft CRM expert.
Ask the Expert - Read about CRM Small Business Edition from Microsoft and expert Richard Smith's take on how it integrates with Outlook.
Ask the Expert - How does Microsoft Dynamics CRM 3.0 compare to 1.0? Read insight from Richard Smith, SearchCRM.com's Using Microsoft CRM expert.
20 Jan 2005
Article - Redmond's senior director for CRM promises better communication with partners and a ramped-up road map, while targeting SMBs.