All-in-One Guides:Microsoft CRM guide
Microsoft CRM evaluation
Get Microsoft CRM evaluation resources to help you decide if Microsoft Dynamics CRM is the right choice for your organization, whether it's a small to midsized business (SMB) or enterprise. Other SearchCRM.com readers have found answers to their Microsoft CRM evaluation questions; use the expert responses here to help you decide.
Understanding Microsoft CRM:
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Estimating Microsoft CRM customization or configuration costs
Ask the Expert - Expert Richard Smith gives tips for estimating the cost of a Microsoft CRM customization.
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Microsoft CRM Live: Pricing and long-term options
Ask the Expert - Expert Richard Smith offers an overview of Microsoft CRM Live, the new hosted CRM offering that closely matches Microsoft Dynamics CRM.
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Multi-language deployments of Microsoft CRM
Ask the Expert - Microsoft CRM expert Richard Smith discusses Microsoft CRM's multi-language capabilities in this expert response.
Microsoft CRM benefits:
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Microsoft Dynamics CRM 3.0 vs. 1.0
Ask the Expert - How does Microsoft Dynamics CRM 3.0 compare to 1.0? Read insight from Richard Smith, SearchCRM.com's Using Microsoft CRM expert.
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New Microsoft CRM chief targets SMB needs
20 Jan 2005
Article - Redmond's senior director for CRM promises better communication with partners and a ramped-up road map, while targeting SMBs.
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Microsoft CRM Mobile benefits and functionality
Ask the Expert - Is the Dynamics CRM Mobile client worth the investment? Learn benefits and functionality in this expert tip from Richard Smith, SearchCRM.com's Using Microsoft CRM expert.
Drawbacks of Microsoft CRM:
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Evaluating Microsoft CRM for an SMB
Ask the Expert - Jim Berkowitz, SearchCRM.com's midmarket expert, discusses pros and cons of Microsoft CRM for an SMB in this expert tip.
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How does Microsoft stack up against its competition in the CRM SMB market?
Ask the Expert - As a newcomer to the CRM market, Microsoft has strong competitors in the midmarket, but Dynamics CRM has a lot of unique assets, says Richard Smith in this expert tip. Learn more details about how Microsoft competes in the SMB market here.
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CRM consolidation leaves midmarket users wary
09 Aug 2006
Article - A recent Gartner research note offers midmarket CRM customers some advice on how to navigate the shifting CRM landscape amidst market consolidation.